Conflicts arise because we’re afraid to fight.
I had an AHA moment once I heard that quote.
I value a harmonious environment and being confrontational has always made me uncomfortable.
As I’ve been in customer service for the past 5 years, I’ve been yelled at countless times. I’ve been able to diffuse some situations successfully, but others not so much. I definitely catch myself freezing up from time to time.
But as I’ve grown older, I’ve learned the importance of being vocal and holding your ground.
If you’re not fighting for it, you’re standing still.
I can’t say EVERY battle is worth fighting for, but if that fight is worth it, you’ll come out the other end stronger.
Coming from someone who’s tendency is to hold everything in, I’m getting a better understanding of being vocal. If you’re not speaking up, there isn’t any cue to the other person that you’re also working to resolve the issue.
There will be times that it will be uncomfortable, but it also provides an opportunity for the issue to be worked out and facilitate growth.